Perfect as a gift; why not treat
yourself a friend or family member
to one of our watersports vouchers.

These vouchers can be bought in multiples of £10 and are redeemable at any
point up to a year after purchase. They can be used to pre book any of our
watersports sessions from specific RYA sailing courses to multi activity wet and wild sessions.

The main thing is that this is an action holiday so whatever you’ll be doing it will involve running around and getting sandy and probably wet !

Therefore remember to bring :

• Sun cream
• Hat
• Shoes to wear in the water ( Swanpool)
• Towel
• Dry clothes
• Water
• Swimming stuff

It has also been known to rain in Cornwall from time to time so bring your jacket, you never know.

To Check Availability

Please telephone 07795 480474 during office hours or contact your agent. At this stage you will be notified about the period of time that we are willing to hold your holiday before the booking must be confirmed.

To make a firm booking:

A firm booking is made by completing the booking form and sending it with the deposits to Elemental UK Ltd, , hereinafter referred to as ‘The Company’, whose registered office is c/o Kelsall Steele, Woodlands Court, Truro Business Park, Truro, Cornwall TR4 9NH.. No contract exists until we have received the deposit and have issued a booking confirmation. The person signing the booking form confirms that he/she is duly authorised to bind all members of his/her party to the terms of this contract (each being jointly and severally responsible).

Payments

Deposits: Your tour cost is payable in 2 stages, unless otherwise indicated on your payment schedule. First Deposit: Normally £50. This must accompany your completed and signed booking form. Balance: A statement will be sent to you at least 12 weeks before departure. Your final balance should be sent not later than 10 weeks before departure. Bookings made within 10 weeks of the start of your trip MUST be paid in full at time of booking. We reserve the right to consider our contract terminated, by you, if any payment is late.

Prices

Prices are based on programmes described in this and other Elemental UK brochures and/or our website. Any requests for variations to advertised programmes will be treated as special requests and as such do not form part of our contract with you and, therefore, cannot be guaranteed.

Cancellations By You

Cancellations are only accepted when received in writing, and charges will be made as follows: More than 12 weeks before departure: loss of all deposits paid or due. Between 4 and 12 weeks before departure: 60% of total cost to be paid. Less than 4 weeks before departure: 80% of total cost to be paid. 2 weeks or less before departure: Total invoiced cost. You may, of course, make a claim on your insurance if your cancellation comes within the terms of the policy.

Cancellation or Material Changes Made By Us

Whilst The Company will endeavour to ensure that all arrangements satisfy your requirements, nevertheless it may be necessary in some situations to make alterations particularly if events outside our control dictate. The Company reserve the right to provide comparable alternative arrangements if operational or other considerations dictate (this will not be considered to be a material change), for example if your chosen Hotel or resort was not operable for any reason. We could substitute a similar package in another resort.. The departure date is subject to change by us when your final travel details are confirmed. We will try to update this information as we receive it but any changes will not be construed to be a material change and there is, therefore, no right to cancel or compensation. ion at our discretion – this will not be construed to be a material change to arrangements. Any changes of resort arrangements, or programme to facilitate such an upgrade will not be construed as a material change. Groups will, therefore, not have the right to cancel or to compensation in such circumstances. Groups moved to a cheaper holiday will be refunded the difference between the price they paid and the price quoted in this brochure. Groups moved to a package more expensive than the price paid will be upgraded for free. If we do have to cancel a booking or if we make material alterations to any of the arrangements, we will notify you without delay and offer you a choice of alternative arrangements, if they are available, or a refund of all monies paid. Any such refund will be sent within 14 clear days. If we make a material change after the final invoice has been issued you will be entitled to compensation as follows:

70-35 days before departure:
£5 per paying person;

35-15 days before departure:
£7 per paying person;

14 days or less before departure:
£10 per paying person.

If You Have a Complaint

If you have a complaint about any service provided by us in resort, this should be reported immediately to our local representative or agent in order that action can be taken, where possible. If a complaint cannot be resolved, then please follow it up with a letter to The Company within 28 days of returning from your holiday, as The Company will not accept liability in respect of claims received outside this period

Liability

(i) The Company is happy to accept full responsibility for acts and/or omissions of our employees, agents and suppliers to carrying out their contracted obligations. (ii) In addition we accept responsibility should the services we have agreed to provide prove deficient or not of a reasonable standard save that The Company shall not be responsible nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any member of the group except as provided in (iii) below. (iii) The Company shall accept responsibility for negligent acts and/or omissions by our employees, agents, suppliers or sub-contractors, while they are acting within the scope of or in the course of their duties to The Company. The Company will deal with claims arising as a result of death, bodily injury or illness caused to the signatory to the contract or any bona fide member of the group. Where the services in question consist of carriage by air or sea The Company shall be entitled to limit its obligations and liabilities as provided by relevant international conventions. Claims under this paragraph will be subject to English law. Further, should any member(s) of your party suffer illness, injury or death during your trip arising from an activity that does not form part of the arrangements made by us, we shall, where appropriate, give you every help we can by way of initial assistance up to a maximum value of £5,000 per booking form.

Responsibility, Supervision, Behaviour, Damage and Disturbance

In signing the booking form, the party leader accepts responsibility for the good conduct of all participants during the visit. The party leader and other adult members of the party are responsible for the supervision of any minors in the party and should take steps to prevent damage to the fabric and equipment of The Company, site owners, Hotels and coaches and property belonging to others which is provided for the party’s use during the visit. The party leader and other adults should ensure those local residents, other guests, holidaymakers or site owners are not disturbed by unreasonable behaviour. The Company reserves the right to exclude any group or individual from any activity, Hotel or Centre where that group’s or person’s actions, in the opinion of The Company’s staff, are not compatible with the safe operation of a given activity or adversely affect the enjoyment or privacy of other guests, holidaymakers or Hotel/Centre personnel. If equipment or property belonging to The Company or suppliers of The Company is damaged or lost as a result of unreasonable treatment or behaviour, The Company reserves the right to make a charge to make good the damage or loss. The members of the party will be deemed to be jointly and severally liable for any such damage and, in certain cases (at the discretion of The Company), a damage deposit may be taken at time of issue or occupation. Cases where a damage deposit is the norm are apartment based accommodation and for equipment hire; however, our right to demand a deposit is not restricted to these two cases.

Elemental UK staff are all required to have read and understood the centres child protection policy.

Staff are reminded not to:

• Befriend a young person.
• Find themselves alone with a young person under any circumstance

All staff are however in a professional capacity to ensure all young people are having fun and doing so in a safe environment.

Young people are unlikely to disclose major personal details/problems purely as the environment does not lend itself to such personal expression.

Elemental UK staff are advised in the unlikely event of young person about to disclose personal issues:

1. To state their position in that anything that is told to you will not under any circumstance be kept a secret. It will be passed onto the centre Manager to deal with as deemed appropriate.
2. They can then offer them the support of either coming with them to their teacher (the staff having told the centre manager first) or give them a Child Support Number to call.

ALL DISCUSSIONS OF THIS NATURE WILL BE PASSED ON AND DOCUMENTED WITH THE CENTRE MANAGER.

STAFF ARE ADVISED:

• not to give out personal details under any circumstances to a young person
• not discuss details of a personal nature with parents

IMPORTANT SUPPORT NUMBERS FOR YOUNG PEOPLE

Anti-Bullying Campaign : 020 7378 1446 (10:00am to 4:00pm, Mon-Fri)

Careers : (01903) 205612 see also careers office

Childline : 0800 11 11 or 020 7239 1000 : website : www.childline.co.uk

or by post : Childline, Freepost 1111, London N1

Citizens Advice : (01903) 231972 see also Citizens Advice Bureau

Crimestoppers : 0800 555111

Homeless : (01903) 219499

Message home : A confidential helpline for those who have left home or run away to send a message home and/or get advice and help.

Freephone : 0800 700 740, 24hours a day, 7 days a week

Rape Crisis Centre : (01273) 203773

Saneline : 12:00noon – 2:00am : 08457 678 000

The Samaritans : national 08457 90 90 90

textphone 08457 90 91 92 (for the deaf, hard of hearing & speech impaired)

Websites : www.samaritans.org.uk : www.samaritans.org.uk/~brighton

or e-mail : jo@samaritans.org

West Sussex Mental Healthline : 0845 300 2727 see also mental health

Youth 2 Youth : Confidential e-mail and helpline support and info on any issue run for and by young people.

Tel : 0208 896 3675 or e-mail : help@youth2youth.co.uk

We have an enviable safety record and this is no accident! It is a result of extreme attention to detail and the implementation of strict operational procedures. We have state of the art I.T. equipment so the weather can be monitored on an hourly basis. Our equipment is highly maintained and regularly replaced to ensure clients receive the best experience possible.

We are also subject to the strict guidelines laid down by the national governing bodies we are accredited by:

• The Royal Yachting Association (RYA)
• The British Sub Aqua Club (BSAC)
• The Adventure Activities Licensing Authority (AALA) reg. no. L7872/R1491

As well as being inspected annually by these organisations, we also have a strict program of internal monitoring to ensure the highest levels of instruction, safety and fun are maintained.

Kayaks must be pre booked via telephone prior to arrival

Picos

Picos are a fun way to work on existing sailing skills. Perfect for a single adult or a couple of kids, they are stable, easy to sail and fast in the right conditions!

Windsurf

Our windsurf kit is geared specifically towards entry level participants with stable high volume boards taking some of the ‘wobble’ out of your initial experiences. We have rigs ranging from 2.5m to 4m so you can take your pick depending on your ability and the wind strength. A great way to get a taste of windsurfing in a great location.

Kayaks

If you don’t want to take advantage of our kayaking tuition but would like to explore the beautiful caves and gullies of Swanpool bay by yourself, why not hire a kayak? Our sit on top kayaks are perfect for paddlers of any ability providing a perfect stable platform for you to either improve your skills or just catch some rays on.

Kayaks must be pre booked via telephone prior to arrival

(please note children under 16 must be accompanied by an adult)

Safety Cover

If it is a little time since your last sailing experience or you are not confident about your paddling abilities it is worth remembering that we have a safety boat driver on hand at all times who can assist you should the need arise.

Learn to kayak or improve your skills while exploring the Helford Passage, one of Cornwall’s most stunning areas of natural beauty.

With its secret beaches and wooded coves, the Helford is best appreciated from the water and, by using only paddle-power, has minimal impact on the natural environment. You’ll be able to see wildlife up-close – we often encounter seals, egrets, nesting kingfishers and jumping sea bass – and above all you can enjoy the peace and tranquillity that comes when you immerse yourself in nature.

You can hire a kayak and go at your own pace or join one of our guided tours with a fully qualified British Canoe Union instructor. We use sit-on-top kayaks (so there are no entrapment issues) and our guided tours are tailor-made to suit your individual group, whether you are absolute beginners or advanced paddlers.

Added to that, we’ll give you lots of hints and tips along the way to help improve your technique as well as deepen your understanding of the natural environment.

How much does it cost?

All specialist equipment is included in the prices.
8 persons maximum per group
4 persons minimum per group or minimum payment for same

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Picturesque and sheltered, Swanpool is a paddler’s dream.

Our two- to three-person ‘sit-on-top’ canoes are great for families and groups as they are very sociable, inherently very stable and carry no risk of entrapment.

Our experienced instructors run skills-based sessions for individuals and groups of all ages and abilities. They can guide you through your BCU qualifications or take you on an adventure exploring the stunning coastline – the choice is yours.

Courses available:

Paddlesport start, Paddlepower start, BCU 1 star & BCU 2 star