Terms and Conditions

To Check Availability
Please telephone 0844 488 9110 during office hours or contact your agent. At this stage you will be notified about the period of time that we are willing to hold your holiday before the booking must be confirmed. 

Financial Protection
The financial bonding requirements of the Travel Association (ABTA) have been observed by us in relation to the provision of all our packages. ABTA membership number is Y2850. These arrangements ensure that payments made by you for your package would be refunded and/or you would be repatriated in the unlikely event of our insolvency. Our registered office is ElementalUK Ltd, c/o Leigh Saxton Green, 4-7 Manchester Street, London, W1U 3AE.

All the flight-inclusive holidays on this website and in our brochure are financially protected by the ATOL Scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate go to: 
www.atol.org.uk/ATOLcertificate. (Civil Aviation Authority ATOL Standard Term 1.1)

When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. (Civil Aviation Authority ATOL Standard Term 1.5)

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought, or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). (Civil Aviation Authority ATOL Standard Term 1.7A)

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claims against us (CAA), the travel agent (tour operator), or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. (Civil Aviation Authority Standard Term 1.7B)

To make a firm booking
A firm booking is made by completing the booking form and sending it with the deposits to ElementalUK Ltd, Swanpool Beach, Falmouth, Cornwall, TR11 5BG. Hereinafter referred to as ‘The Company', whose registered office is c/o Leigh Saxton Green, 4-7 Manchester Street, London, W1U 3AE. No contract exists until we have received the deposit and have issued a booking confirmation. The person signing the booking form confirms that he/she is duly authorised to bind all members of his/her party to the terms of this contract (each being jointly and severally responsible).

Deposits: Your tour cost is payable in two stages, unless otherwise indicated on your payment schedule. First Deposit: normally £50. This must accompany your completed and signed booking form. Balance: a statement will be sent to you at least 12 weeks before departure. Your final balance should be sent not later than 10 weeks before departure. Bookings made within 10 weeks of the start of your trip MUST be paid in full at time of booking. We reserve the right to consider our contract terminated, by you, if any payment is late.

Prices are based on programmes described in this and other ElementalUK brochures and/or our website. Any requests for variations to advertised programmes will be treated as special requests and as such do not form part of our contract with you, and therefore cannot be guaranteed.

Cancellations By You
Cancellations are only accepted when received in writing, and charges will be made as follows. More than 12 weeks before departure: loss of all deposits paid or due. Between four and 12 weeks before departure: 60% of total cost to be paid. Less than four weeks before departure: 80% of total cost to be paid. Two weeks or less before departure: total invoiced cost. You may of course make a claim on your insurance if your cancellation comes within the terms of the policy.

Cancellation or Material Changes Made By Us
Whilst The Company will endeavour to ensure that all arrangements satisfy your requirements, nevertheless it may be necessary in some situations to make alterations particularly if events outside our control dictate. The Company reserves the right to provide comparable alternative arrangements if operational or other considerations dictate (this will not be considered to be a material change), for example if your chosen hotel or resort is not operable for any reason. We could substitute a similar package in another resort. The departure date is subject to change by us when your final travel details are confirmed. We will try to update this information as we receive it but any changes will not be construed to be a material change and there is, therefore no right to cancel or compensation. Any changes of resort arrangements or programme to facilitate such an upgrade will not be construed as a material change. Groups will therefore not have the right to cancel or to compensation in such circumstances. Groups moved to a cheaper holiday will be refunded the difference between the price they paid and the price quoted in this brochure. Groups moved to a package more expensive than the price paid will be upgraded for free. If we do have to cancel a booking or if we make material alterations to any of the arrangements, we will notify you without delay, and offer you a choice of alternative arrangements if they are available, or a refund of all monies paid. Any such refund will be sent within 14 clear days. If we make a material change after the final invoice has been issued you will be entitled to compensation as follows. 70-35 days before departure:

£5 per paying person. 35-15 days before departure: £7 per paying person. 14 days or less before departure: £10 per paying person.

Responsibility, Supervision, Behaviour, Damage and Disturbance

In signing the booking form, the party leader accepts responsibility for the good conduct of all participants during the visit. The party leader and other adult members of the party are responsible for the supervision of any minors in the party and should take steps to prevent damage to the fabric and equipment of The Company, site owners, hotels, coaches and property belonging to others which is provided for the party's use during the visit. The party leader and other adults should ensure those local residents, other guests, holidaymakers or site owners are not disturbed by unreasonable behaviour. The Company reserves the right to exclude any group or individual from any activity, hotel or centre where that group's or person's actions, in the opinion of The Company's staff, are not compatible with the safe operation of a given activity, or adversely affect the enjoyment or privacy of other guests, holidaymakers or Hotel/Centre personnel. If equipment or property belonging to The Company or suppliers of The Company is damaged or lost as a result of unreasonable treatment or behaviour, The Company reserves the right to make a charge to make good the damage or loss. The members of the party will be deemed to be jointly and severally liable for any such damage and in certain cases (at the discretion of The Company), a damage deposit may be taken at time of issue or occupation. Cases where a damage deposit is the norm are apartment-based accommodation and for equipment hire; however our right to demand a deposit is not restricted to these two cases.

(i) The Company is happy to accept full responsibility for acts and/or omissions of our employees, agents and suppliers in carrying out their contracted obligations. (ii) In addition we accept responsibility should the services we have agreed to provide prove deficient or not of a reasonable standard save that The Company shall not be responsible nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any member of the group except as provided in (iii) below. (iii) The Company shall accept responsibility for negligent acts and/or omissions by our employees, agents, suppliers or sub-contractors while they are acting within the scope of or in the course of their duties to The Company. The Company will deal with claims arising as a result of death, bodily injury or illness caused to the signatory, to the contract or any bona fide member of the group. Where the services in question consist of carriage by air or sea The Company shall be entitled to limit its obligations and liabilities as provided by relevant international conventions. Claims under this paragraph will be subject to English law. Further, should any member(s) of your party suffer illness, injury or death during your trip arising from an activity that does not form part of the arrangements made by us we shall where appropriate give you every help we can by way of initial assistance up to a maximum value of £5,000 per booking form.


If You Have a Complaint
If you have a complaint about any service provided by us in resort, this should be reported immediately to our local representative or agent in order that action can be taken, where possible. If a complaint cannot be resolved, then please follow it up with a letter to The Company within 28 days of returning from your holiday.